Franklin Lakes, NJ
$110,000 – $150,000
Requisition Id: REQ20004678

Looking for a Senior Java IVR expert to develop voice solutions in the contact centers. This candidate is responsible for new development and some production support of all the AOM applications and corresponding business transactions.

ESSENTIAL FUNCTIONS
Define IVR requirements with the business. Build, configure and implement Genesys IVR applications utilizing campaign management toolset. Devise and present solutions to larger audience to ensure buy in by both business/technical team
Troubleshoot and resolve issues related to AOM products as a result of alerts or customer complaints. This includes identification of root cause and prevention measures
Prevent issues through upgrades, patches of Genesys products, and coordinate upgrades and patches of dependent products
Participate in implementation and support expansion and new Genesys initiatives
Support Outbound campaign utilizing Genesys administrator
Interface with QA and business users on need basis for any issues/challenges. Work closely with onsite and offshore team in delivering best in class solution in Contact center space
Participate in 24X7 on call support rotation

QUALIFICATIONS
• Bachelor’s Degree plus 8-12 years relevant experience
• Experience with Genesys Outbound contact manager 7.6, CCPulse, Outbound contact server, Genesys Campaign management
• Experience with Genesys Framework, SIP, Voicemail, Internet contact (email), Outbound Contact, Proactive Notification, T-Server, I-Server, GVP IVR, Stat Server, Infomart, and Reporting. Versions 7.6 and 8X
• Core JAVA/J2EE development experience, Unix Shell Scripting, Database – Oracle 11.x and PL/SQL development experience
• AIX/Unix/Linux OS, Windows Server 2003 OS
• Monitoring/Automation of Monitoring
• Advanced Troubleshooting
• Understanding of general Telecommunications
• Excellent communication skills required to triage issues reported by users as well as communicate with management
• Experience in Agile/SCRUM Methodology
• Empire Hammer a plus

PLEASE SEND YOUR RESUME AND CONTACT INFORMATION TO: tom.hodges@prospectinfosys.com